Frequently Asked Questions (FAQ)

📦 What are the delivery times for my order?

When you purchase from NorthCollective, delivery times may be slightly different from what you are used to.
Since our products are shipped directly from our suppliers, we can save significantly on storage and transportation costs. This allows us to keep our prices very competitive.
The average delivery time is [3] to [12] business days (Monday to Friday, excluding holidays).

🚚 What should I do if I haven’t received my order yet?

Due to the high demand for our products, your order may arrive with a slight delay.
We ask for a little patience and understanding 🙏.
If the indicated period has passed and you still haven’t received anything, please send an email to info@northcollective.com.
Our team will immediately check the status of your package.

🔄 I want to exchange/return my order, how can I do that?

To make a return, simply contact our customer service at info@northcollective.com.
Please include in your message:

  • Your Name

  • Order number (e.g., #0000, found in the confirmation email)

  • Reason for the return

We will send you the return address and confirmation of the return.
After our confirmation, you can send back the product using a courier of your choice.

💰 What are the return costs?

Unfortunately, return costs are the responsibility of the customer.
The amount depends on the courier you choose.
We recommend checking the courier’s website directly for more information on rates.

📋 What are the conditions for returning my products?

You always have 14 days to make a return.
The period starts from the day you received the item.

You can return the item only if:

  • The return period has not yet expired;

  • The product is in its original packaging and with all labels;

  • The product has not been used.

💳 What payment methods can I use?

We accept payments by:

  • CreditCard

  • Apple Pay

  • Shop Pay

  • Google Pay

If you are unsure whether your payment method is accepted, follow the steps on the payment page: there you will find all available options.
All transactions are processed through secure and reliable payment systems and are 100% protected.✅

📧 I haven’t received the confirmation email for my order, what should I do?

This should not happen.
Send an email with your full name and email address to info@northcollective.com.
We will assist you immediately.

❌ Can I cancel my order?

Do you want to cancel your order for any reason?
Send an email as soon as possible to info@northcollective.com, including:

  • Your Name

  • Order number (e.g., #0000, received in the confirmation email)

  • Reason for cancellation

Our team will contact you as soon as possible to handle your request.